Webinar: Handling Unpleasant Situations: Techniques to Turn the Bad into Good
Tuesday, June 6, 2017 - 3:00 pm

-- Registration Closed --

NCASFAA is pleased to announce the final webinar of the 2016-17 series.  On Tuesday, June 06, 2017, at 3:00 p.m., platinum sponsor Great Lakes will present ‘Handling Unpleasant Situations:  Techniques to Turn the Bad into Good’.

Specific topics will include:

  • Staging to deliver bad news
  • Controlling your responses
  • Using reflective listening skills
  • Shifting from being reactive to proactive
  • Using tact and diplomacy

Once you have registered you will receive a separate email with the call in information.

Questions - Kendra Simmons – (336) 386-3465 –

FERPA Webinar Handouts
September 15, 2016

Additional FERPA Guidance (docx)
Examples of FERPA Forms (pdf)
FERPA Notes (pdf)
FERPA Presentation (pdf)

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